My laptop always got one problem. the black light went off when i put in adapt power. I brought my laptop to the apple store. first, they change the monitor. they said it properly took 2 or 3 days to fix it. it just one hour. they called me, and it said my laptop is all set. i was using it 3 weeks, the black light went off again. it happens sometime only. i brought my laptop to apple store again. this time they said it properly the motherboard, so they said they are going to replace it for me. this time they said leave my laptop 3 to 4 days. only one day, i got a call for them. I’m not happy at all, because they change monitor and motherboard. these are the main thing on laptop. i used it one night, and it happened again the next day. i really got mad. every time it is happen, i always bring it to the store. i want them to see the problem. this time they said they are going to replace one more thing near the power adapter. i asked the staffs work at genius bar. i asked them whether they are fix my laptop or not. then i asked them to talk with manager in store. i want to ask whether i can add some money and get new one. she said they cannot change the new one for me, because it is policy. she told me that they don’t care how much they spend in order to fix or replace it. they just want customer to be happy. i said how can i feel happy, because you guys change everything and it doesn’t work. there are no more original part on my laptop. she said that all she can does. i didn’t leave my laptop at repair store on that day, because they are not work on sunday. a few days later, i brought my laptop to fix. i brought all my laptop paper work. this time i met one black guy. he asked how come my laptop has a lot of problem, because he saw a bunch of paper on my hand. i told him there is only one problem, but you guys cannot find the problem, and change everything on my laptop. he told me that he’s going to change as the paper work said. i told him that he change can anything, because i don’t trust you guys anymore. i didn’t know what else they are going to change. haha… i asked him how come i cannot change the new one. i’m willing to pay extra money. so he go inside again. this time he came back with good news. he told me that manager decide to change the new laptop for me, but i’m going to pay for extra money. moreover, i have to have the box of laptop and everything else. i went back home and bring everything. it is so funny. i didn’t through away anything, even receipt. some stuff i didn’t open yet. i’m really really happy. This time the manager is a guy, that’s why he is easy than the last manager. hehe… i still not happy with my new laptop. i want 2.8 processor, but in store only 2.5. the only way i can get is online, but they cannot give me store credit. i get the new laptop is the same price as my old one, therefore i didn’t pay anything.
I hope my new laptop works well 🙂 wish me good luck with the new one.
